Honest models
A score the customer-success lead cannot explain to their VP is not useful, whatever the AUC says. Every factor we show must trace back to a number in that account's own data. We do not ship features the model cannot account for.
Careers
Help subscription businesses keep their customers
7 people in Austin and around the US, working on one thing full time. Three roles open, all US-based.
Open roles
Three, and every one of them matters
Retention is where subscription businesses live or die. A model that identifies accounts about to leave, with factors you can read and check, changes what a customer-success team can do on a Monday morning. We are building that, and these roles are right at the center of it.
Machine Learning Engineer, Churn Models
Own the model that decides what a retention team works on this week: the features, the fit, the calibration, and the honesty of every factor we show a human.
Engineering · Austin, TX or remote in the US · Full time
Product Engineer, Risk Console
Build the screen a retention lead opens every Monday: the ranked book, the factors panel, the drafted play, and an import that forgives messy CSVs.
Engineering · Austin, TX or remote in the US · Full time
Founding Go-to-Market Lead
Own the first hundred paying teams: pipeline, onboarding, pricing feedback, and the honest case for why a retention team should trust a model.
Go-to-market · Austin, TX · Full time
How we work
Four things we mean
Factors you can check
The factors panel shows the observable number behind every claim: last sign-in 31 days ago, sign-ins down 60% month over month. A user who disagrees with a score should be able to check our work and correct us. That is a feature, not a bug.
Boring reliability
The risk table is what a retention lead opens every Monday. It has to be there, fast, with the right numbers. We prefer a simpler thing that works over a clever thing that surprises. The import that finishes before the page loads is more valuable than the dashboard nobody opens.
Small team, real ownership
7 people. You own an area, not a ticket queue, and you will talk to customers in your first fortnight. Equity is real and we explain the numbers rather than waving at them.
Benefits
What comes with the role
- Health, dental and vision
- Remote-friendly in the US
- Meaningful equity
- Four weeks vacation
- Hardware budget
All roles are US-based. We do not sponsor visas at this stage.
Apply
Send it straight to us
No cover letter. Tell us what you have built or shipped that is closest to this role and why this problem interests you. We read every application and reply within five business days, either way.
Prefer email? careers@churnora.com works too.